Legal
Terms and conditions
The terms on which we take a booking, what you pay, and what happens if either of us has to cancel.
Who you are contracting with
Upani Cottages, at Lane 4, Chandpora, Harwan, Srinagar, Jammu and Kashmir 191121, India. “We” and “us” mean Upani Cottages; “you” means the person making the booking, who is responsible for everyone named on it. Reach us at reservations@upanicottages.com or +91 8750052244.
What we sell
Overnight accommodation in seven private cottages and four suites, with meals, airport transfers, guided activities and multi-day itineraries arranged on request. Where an itinerary includes a hotel, a vehicle or an activity we do not own, we arrange it on your behalf with a third-party supplier, and that supplier's own terms also apply to that part of your trip.
Rates and taxes
Rates are quoted per cottage or suite, per night, for the dates and the number of guests you give us. Rates are quoted per night and exclude GST. Government taxes are charged at the rate applying on the date of your stay, and if that rate changes between booking and arrival, the new rate applies. Anything not listed in your confirmation is not included — meals beyond those stated, transfers, entry fees, permits and personal expenses are extra.
A quoted rate holds only for the dates and the party size it was quoted for. Rates for multi-day itineraries are built per enquiry, because they depend on the season, the party size and what third-party suppliers charge on those dates.
Booking and payment
A booking exists only once we have confirmed it in writing — by email or on WhatsApp from our own number. An enquiry, a quote, or a payment that has not yet been acknowledged is not a confirmed booking, and we cannot hold a cottage without one.
Payment may be taken as a deposit to confirm the booking with the balance settled at the property, or in full in advance, and we will tell you which applies before you pay. Online payments are processed by our payment provider; we never see or store your full card details. Where a bank requires additional authentication, the booking is confirmed only once that completes.
Cancellation and refunds
Cancel more than 21 days before arrival and there is no charge.
Within 21 days of arrival, the full value of the stay is retained. The same applies if you do not arrive, or if you leave before the end of a confirmed stay — the nights booked are charged. A booking made through an online travel agent follows that agent's cancellation terms, not these.
To cancel, write to reservations@upanicottages.com with your booking reference. The cancellation takes effect from the time your message reaches us, not from when you decide. Where a refund is due, we return it to the card or account the payment came from, within 7 working days of confirming the cancellation; your bank may take a few days more to show it. We do not refund to a different account from the one that paid.
If we have to cancel
If we cannot honour a confirmed booking for a reason of our own, we will offer comparable accommodation or refund you in full, and the choice is yours.
Kashmir is a place where travel is sometimes interrupted. If a flight is cancelled, a road is closed, or a government order, weather event or other circumstance outside our control prevents you reaching us or us receiving you, we will not charge the cancellation terms above. We will move your dates where we can, or refund nights you were unable to take. We cannot refund flights, third-party bookings or costs we have already paid on your behalf and cannot recover.
Your stay
Check-in is from 2:00 pm and check-out by 12:00 noon. All guests must present valid photo identification on arrival, and foreign nationals a passport and visa, which we are required to record.
- Check-in
- From 2:00 pm
- Check-out
- By 12:00 noon
- Children
- Welcome. Under 6 stay free; under 12 count as children
- Extra bed
- Available in every cottage and suite, for a third guest
- Pets
- Not permitted
- Smoking
- In the designated area only
- Alcohol
- Permitted
- Airport transfers
- Arranged on request, charged separately
- Early check-in / late check-out
- Subject to availability
We may ask a guest to leave, without refund, for behaviour that endangers or seriously disturbs other guests or our staff, or damages the property. You are responsible for damage or loss caused by your party beyond ordinary wear.
Liability
We take reasonable care of the property and of you while you are on it, and nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Beyond that, our liability for any booking is limited to the amount you paid for it. The pool, river, gardens and trails are used at your own risk; the river is not supervised and children should not be near it unaccompanied. We are not responsible for valuables left unattended.
Complaints
Tell us while you are here. Most things we can put right within the hour, and almost none of them after you have gone home. If something is still unresolved when you leave, write to reservations@upanicottages.com and we will reply within 7 working days.
Governing law
These terms are governed by the laws of India, and the courts at Srinagar, Jammu and Kashmir have exclusive jurisdiction.
Changes
We may update these terms. The version that applies to your booking is the one published when we confirmed it. Last updated 8 October 2026.
See also our privacy notice and contact details.