- What time can I check in and out?
- Check-in is from 2:00 pm and check-out is by 12:00 noon. Earlier arrivals and later departures are usually possible — ask us and we'll tell you what the day looks like.
- How many people can stay in a cottage or suite?
- Two comfortably, and a third with an extra bed, which we can add to any cottage or suite. Tell us when you enquire so the room is made up before you arrive.
- Are children welcome?
- Yes. Children under six stay free, and under twelve are counted as children. The gardens are a good place for them, and we'll say honestly if a particular cottage suits a family better.
- What is your cancellation policy?
- Cancel more than 21 days before arrival and there is no charge. Within 21 days of arrival, the full value of the stay is retained.
- Is breakfast included?
- Rates can include breakfast, half board, or all meals — tell us which you'd prefer and we'll quote accordingly. The restaurant cooks to order rather than running a buffet, so dietary needs are straightforward if you mention them in advance.
- Can you arrange an airport transfer?
- Yes. Srinagar airport is about an hour away by road. Send us your flight and arrival time and we'll have a car waiting; transfers are charged separately. We have written up the drive in more detail in our guides.
- Is there parking?
- Yes, free parking on the property.
- Is there WiFi?
- High-speed WiFi throughout, included in every cottage and suite.
- Do you allow pets?
- Not at present.
- Can I smoke?
- In the designated outdoor area. The cottages and suites are non-smoking.
- How do I pay?
- Settle at the property on arrival, or ask us about paying in advance. Rates are quoted in rupees and exclude GST.
- When is the best time to visit?
- Each season gives you a different valley. Spring brings the blossom and the tulip garden, summer the gardens and the river at their best, autumn the chinars turning, and winter the snow with a fire lit. Tell us what you're hoping for and we'll tell you honestly whether your dates will give it to you.